Store Manager
At Karl Lagerfeld, we are guided by the motto: "Embrace the present and invent the future." The modern fashion house KARL LAGERFELD shares the creative vision and design aesthetics of its iconic founder Karl Lagerfeld. We are the only fashion house that bears the name of Karl and we strive to fulfill this responsibility in everything we do, every day, with the greatest joy and passion. Our headquarters in Paris and Amsterdam are the place for highly diverse and committed KARL team members from more than 25 countries. Together, we strive to create stories and product concepts that connect with Karls world and its iconic attributes. The distribution of womens clothing, handbags, small leather goods and underwear takes place directly from our headquarters in Amsterdam. Mens clothing, footwear, fragrances, glasses and more are created in cooperation with best-in-class licensed partners. We reach our consumers multi-channel, ensuring the integration of online and offline sales. To increase the engagement of our consumers, we are growing with more than 200 KL stores around the world, our premium wholesale partners and a thriving flagship KARL.COM store that reaches 96 countries. Our online sales now account for more than 30% of our total income, based on full-price sales. We are a dynamic, fast-growing company, whose foundations are based on professionalism and strong values. At KARL LAGERFELD, we work to the highest standards of sustainability and integrity in all areas of our business. In 2019, KARL LAGERFELD joined the Fashion Pact, a global sustainability initiative that aims to take steps in three areas: global warming, biodiversity and ocean conservation, as a founding member.
Position purpose
Optimizing the sales and profits and ensure that customers gain a great retail experience in the KL store. Ensure that the KL rules and procedures are met with constantly looking for improvements. Manage the operations on a strategic and tactical level with a clear vision.
A leading commercial function focused on the organization of all activities within a KL store. Within the objectives of KL, the Store Manager achieves optimal selling of KL products by the effective use of his / her available resources.
Key accountabilities
Finance
The Store Manager sets sales targets and works result-oriented and is able to put KPIs into action that leads to set goals. The sales per hour and the staffing budget need to be fully under control. The way of thinking of the Store Manager is aimed to make optimum use of time, money, and other resources.
- Achieve sales targets and KPI’s
- Managing the staff budget and staff planning
- Control the budget in relation to theft and loss
- Control absenteeism
Operational
The Store Manager makes sure the guidelines of Karl Lagerfeld are met within all operational aspects. The operational proceedings include work focused on store atmosphere, POS transactions, stock, and back of the house. Also the procedures and processes of Health and Safety, theft and loss prevention are the responsibility of the Store Manager.
- Procedures and guidelines are met
- Responsible for correct communication and that it is understood and performed correctly by the whole team (promotions, VM, HR, etc.)
- Making sure that VM standards are met
- Be aware of the competition, local festivities, consumers, and products
- Able to provide the Operational Manager effective feedback and reports
- Training and coaching of the team with regards to Health and Safety and Theft and Loss
People
This involves the responsibility for motivating the team and recognizing potential and development opportunities. The Store Manager is responsible for the accumulation of knowledge of the team by using the House of Karl Manual and other sources. The store Manager has a leading role in the set goals on the financial, operational, management, and individual level.
- Recruitment of excellent staff
- Development and keeping a high qualitative team
- Development and coaching of employees by performance management (PDP)
- Being a business partner for the HR Department
- Enthusiastic, pro-active, and service-minded
- Flexible attitude and a hands-on approach
- Excellent communication and social skills
- Ability to prioritize and manage your time and workload
- Achievement driven
- Time management
- People Management
- Analytic ability
- Team player
- Fluent in English & Polish
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