Air System Process Professional Eastern Europe

• Responsible for trainings - all forms including the assessment, calibration and facilitation of training to end users (including country specific materials, knowledge share and awareness across all core systems & station process etc.)
• Evaluate training needs and create a training agenda. Provide training accordingly and keep a training log.
• Create training modules, if needed, leveraging with other regions on existing material and best practices.
• Responsible for testing - all new releases, developments, enhancements, and bug fixes.
• Provide clarification to end users, share good practices and communicate changes and new developments.
• Responsible for development of the test scripts and providing pro-active feedback to the IT organization.
• Upon implementation, follow-up respective implementation and evaluate and enforce compliance.
• Responsible for creation of local working instructions, support the creation of global working instructions, if required by global team.
• Identify improvement opportunities in the operational systems, assess changes proposed by the end users and create (or review) change request.
• Submit and discuss customer needs with the operational team members and other parties.
• Follow-up respective implementation and evaluate and enforce compliance.
• Enforce current levels of compliance to operations systems usage by providing specific coaching and defining actions to close existent gaps.
• Regular briefing on systems’ usage compliance to site managers and operational team members, align on enforcement actions and escalate issues if required
• Enforce current levels of compliance to station process (including inherent policies and procedures) by providing specific training and defining actions (together with the sites) to close existent gaps.
• Regular briefing on systems’ usage compliance to site managers and Operational team members.
• Establish efficient two ways communication between the Operational team members and the end users – sharing the processes, news, training, with the users and highlighting the issues, risks, suggestions for improvement, from the end users.

• University degree (Logistics and Business Administration, or related) or minimum 5 years in forwarding industry
• Very good knowledge of Air operations, processes, and related tools
• Full understanding of other Operational Systems, e.g., Navigator, One View, OneScan, EDI processing, Cargowise etc.
• Proven coaching capabilities at desk level
• Good training skills
• Good knowledge of local laws and regulations, related to Air operations
• Good problem-solving skills.
• Fluent in English, additional knowledge of other languages is beneficial

• A diverse and international organization of professionals with focused approaches to grow CEVA’s business
• A long-term work-relation including active career planning
• A globalized work environment with a broad scale of network connections

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.

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