Onsite IT Support Engineer


Onsite IT Support Engineer
Warszawa
Cognizant (Nasdaq-100: CTSH) is one of the worlds leading professional services companies, transforming clients business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the US, Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.

About the Job Opening:

We are seeking Deskside engineers to provide Level 2 support for the desktop environment including responsibility for deployment of Desktop/Laptop and when applicable physical server/network equipment installation, configuration, application installation, troubleshooting, incident and request handling.

RESPONSIBILITIES:
  • Provide Level 2 technical assistance and support, and resolve problems related to the use of computer hardware and software for end users.
  • Analyze, resolve, respond to, and document end user inquiries
  • Independantly perform IMAC work
  • Install desktop/Laptop software using approved tools
  • Troubleshoot operating system(s)
  • Troubleshoot connection issues with LAN/WAN
  • Update tickets with accurate and timely records of work performed, and resolution detail
  • Maintain and contribute to a knowledge base
  • Coordinate hardware warranty repair
  • Perform HW repair
  • Escalate issues/requests/tickets to 3rd party vendors when necessary
  • Responsible for raising and coordinating problem management issues
  • Perform additional tasks (end user/infra related) when required
  • Participate in projects
  • Strong understanding and skills in SLA, KPI Management
EXPERIENCE AND KNOWLEDGE:
  • Minimum 2+ years of experience providing IT support services required, end user support experience preferred
  • Experience in factory/manufacturing environment desirable
  • Experienced in Active Directory user administration, OS imaging processes, ticketing, SW installation and imaging tools, automated help desk systems, troubleshooting in the Windows desktop environment (networking, OS, Microsoft Office suite, PC hardware, printers), network and local printer installation
  • Knowledge of TCP/IP, Windows Security (Share and NTFS permissions).
  • Extensive knowledge Windows OS and related configuration.
  • Basic knowledge of Servers, Switches, Routers, and Data Center related HW
  • Basic knowledge of Backup technologies
  • Ability to work in a team-oriented multi tower and vendor environments.
  • Ability to multitask and prioritize work, and
  • Ability to adapt to new processes and procedures
  • Ability to work in a fast paced environment.
  • Ability to handle and safeguard confidential information
  • Excellent oral and written communication skills
  • Ability to deliver services on time, demonstrate strong customer service skills, and achieve a high degree of end user satisfaction
  • Ability to convey technical issues and material to non-technical end users and managers
EDUCATION:
  • Diploma or degree in IT
  • ITIL and/or any other additional certification preferred
WE OFFER:
  • Opportunity to be part of a rapidly expanding global organization
  • Pleasant and inspiring working atmosphere
  • Professional development and clear career path
  • Training & development opportunities
  • Private healthcare and additional life insurance
  • Employee volunteering programs and opportunities
  • Inclusion and diversity in practice
  • Employee referral program in place
  • Competitive salary with cafeteria benefits and bonuses
Prosimy o dopisanie klauzuli: Wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w mojej ofercie pracy dla potrzeb niezbędnych do realizacji procesu rekrutacji (zgodnie z Ustawą z dnia 29.08.1997 r. o Ochronie Danych Osobowych; tekst jednolity Dz. U. z 2016 r. poz. 922 z późn. zm. ). Jednocześnie oświadczam, że zostałem/am poinformowany/a o dobrowolności podania danych osobowych oraz prawie dostępu do treści swoich danych i ich poprawiania.
APLIKUJ TERAZ