Web3 Marketing Account Manager

Job description

The Marketing Account Manager will serve as the primary relationship owner for an assigned group of client accounts with responsibility for retention and growth.

They will:

• Prepare implementation plans and lead client on-boarding; present content strategy and project plan
• Work closely with clients to identify needs including content approval workflows and consult on best practices for solutions and setup
• Prepare and deliver effective client presentations, including stakeholders at all levels of the organization up to C-Suite
• Deliver weekly, monthly and quarterly status and results presentations to internal and external teams
• Regularly evaluate the quality of content, managing external content creation, editorial, and strategy resources
• Identify new opportunities from within existing accounts
• Ensure a deep enough understanding of clients individual experiences to head off potential issues before they become problems

Typical activities:

• The day-to-day management of clients’ marketing and advertising campaigns
• Pro-active leadership that encourages teams to perform to the best of their ability
• Regular communication and liaison with clients at a senior level
• The organization of client feedback
• Generating accurate reports and status notifications
• Driving client retention, renewals, upsells, and client satisfaction
• Preparing campaign insights reporting, including analysis and research
• Working closely with Finance on billing setup and invoicing
• Providing input on new processes and workflows as needed
• Pitching fresh and innovative ideas to clients
• Completing projects to a specific schedule and within an agreed budget
• Using your knowledge and skills to push clients, the team, and the agency in the most productive direction

Requirements

• Previous working experience in Web3 space (Blockchain: Layer1, DApps, DeFi, NFT, etc)
• Fluent English
• Significant experience in professional client relationship management
• A solid background in advertising, design, or marketing
• Project and program management experience; knowledge of key concepts including phases, plans, deliverables, scope and tasks
• The ability to plan and strategize at a senior level
• A persuasive and confident approach to creative projects
• Excellent written and oral communication skills
• Effective team management capabilities
• Ability to prioritize multiple responsibilities, balancing client deliverables on multiple projects as well as internal obligations
• Keen attention to detail and budgetary restraints
• Full awareness of creative processes and techniques - including digital platforms
• The willingness to note relevant trends and develop ideas
• The ability to work as an authoritative figure in a busy team
• Demonstrated ability to work independently and remain motivated

We offer

• Employment contract
• 100% remote work and flexible working hours
• A chance to work with young promising entrepreneurs building businesses in a new prospective industry - blockchain and NFT
• A chance for further education. In fact, continuous education in order to stay on top of the game is a must
• Young, ambitious, and positive team
• Fixed compensation + performance-based bonus. You will work in an environment where hard work and commitment are valued and rewarded.