Customer Service Specialist with Spanish and English
Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
- Providing the highest level of customer service (Chat/E-mail/Phone);
- Answering incoming calls and meeting targets set by the Client and management;
- Following company policies and procedures, ensuring quality;
- Performing daily tasks in an efficient and timely manner;
- Achieving quality goals for calls and customer satisfaction.
- Language: Proficiency in Spanish (C1) and English (C1);
- Experience: one year of Customer Service experience is mandatory, cool if you have experience in sales;
- Technology: Knowledge of MS Office and developed computer skills;
- Personality: Motivated and enthusiastic;
- Ability to prioritize and plan;
- Independence AND ability to work with minimal supervision;
- Ability to solve problems;
- Attention to detail;
- Sales skills;
- Soft skills.
Offer:
- Type of contract you choose yourself (freelance contract for students or employment contract);
- Basic salary + bonuses;
- Fully remote work;
- Co-financing for eyeglasses and holidays, employee referral program, vouchers for various occasions (Christmas, Childrens Day, etc.);
- We offer private Medicover healthcare;
- Multisport card available, as well as an internal Everbetter program to promote a healthy lifestyle;
- Professional development through training and cross-location cooperation at the international level.
Application submission signifies the applicants agreement to process the personal data contained in the application for the purposes necessary for the recruitment process in accordance with Foundever privacy policy.
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