Center Performance Management Manager (Reporting & Analytics) (F/M/D)


At JTI we celebrate differences, and everyone truly belongs. 46,000 people from all over the world are continuously building their unique success story with us. 83% of employees feel happy working at JTI.

 

To make a difference with us, all you need to do is bring your human best.

 

What will your story be? Apply now!  

Learn more: jti.com

Center Performance Management Manager (Reporting & Analytics) (F/M/D)
Location: Warszawa, Job ID: 104817

Turn KPIs into priorities. Turn priorities into measurable improvement.


In this role you’ll help shape how Service Delivery performance is understood, discussed, and improved - partnering with senior stakeholders and building the insights and reporting that keep leaders focused on what matters most.

 

Please be aware that the role will require at least 2 days per week in the office in Warsaw.

 

What you’ll do
  • Steer and apply the Service Delivery performance framework (KPIs, definitions, thresholds, drivers)
  • Spot trends, risks, and early-warning signals; turn data into crisp “what/why/impact/next” narratives
  • Lead performance cadences and decision-oriented dialogues with Directors, Process Managers, and Team Leads
  • Identify efficiency opportunities with Service Delivery leadership and translate them into measurable initiatives
  • Run structured “watchlists” for off-track KPIs to monitor progress and evidence impact over time
  • Contribute (with GBS Performance Management and D&IT) to improving metric automation, data reliability, and Power BI products
  • Lead and deliver reporting/analytics projects end-to-end within the broader roadmap
What do you bring
  • Strong experience in Performance Management, Stakeholder Management, and Power BI
  • Hands-on capability in dashboards/scorecards, drill-down analysis, semantic models and DAX
  • Understanding of data ingestion/transformation (ETL/ELT) and the Microsoft Azure analytics ecosystem; Fabric/Lakehouse is a plus
  • A clear, action-oriented communication style and strong ownership (planning, prioritization, follow-through)
What we offer:
  • Competitive pay and attractive annual bonus
  • On-going development opportunities in multinational environment, wide variety of projects, ambitious goals and independence in achieving them. Promoting from within culture
  • Freedom with responsibility (we trust your competencies, ability to manage your time and your scope of work)
  • Lot of flexibility in terms of work arrangements (work from office or from home)
  • Private medical care (various options to choose) and life insurance
  • Employee pension and savings programs
  • JTI Family Leave Benefit – including extended paid paternity leave and fully paid maternity leave
  • Multisport card, foreign languages classes
  • Wide variety of trainings, webinars and professional courses on our e-learning platforms, including sponsored certification programs (for employees fulfilling the admission criteria)
  • Modern office with traditions (Art Norblin Factory) in convenient location, equipped with a library, mindfulness zone, spacious kitchen, garden terrace, massage chairs and underground bicycle parking
  • Working in a diverse and inclusive organization of over 40 different nationalities
Benefits:
  • Family Leave
  • Investment
  • Life Insurance
  • Medical Care
  • Multisport Card
  • Pension Plan
If this role is what youre looking for, apply now by sending CV in English.
If you decide to participate in this recruitment, the administrator of your data will be JTI GBS Poland sp. z o.o. with headquarters in Warsaw. Your data will be processed only to support the recruitment process in which you participate. Detailed information on the processing of your data here.

JTI GBS Sp. z o.o. has introduced an Internal Reporting Procedure for Whistleblowers. If you would like to review this procedure, it is available upon request.
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