Customer Service Specialist with Czech and Slovak
Foundever is one of the leading companies in the business process outsourcing industry, providing solutions in digital marketing, training, talent management, technology and innovation, consulting, and analytics.
Fullly remote position (Poland based)
Salary: 40 PLN gross per hour, we offer an employment contract or mandate contract.
Monthly salary: 6400–7300 PLN gross.
The position is based on an equivalent working time system.
Foundever is looking for new employees for a project related to healthcare and medical devices supporting patients with diabetes.
We are currently recruiting for a Customer Service role supporting users of medical devices and related services. The role involves assisting customers via phone and email, answering questions about products and services, and helping resolve reported issues.
An ideal candidate has strong communication skills, is empathetic and has a customer-focused approach. Experience in customer service, healthcare support, or technical assistance will be considered an additional advantage.
Your responsibilities will include:
- Providing customer service and assisting with resolving issues related to product (glucometers)
- Working towards achieving customer satisfaction targets set by managers
- Is fluent in Czech and Slovak (C1-C2) and has communicative level of English (B1)
- Is available to work Monday to Friday, 8:00–16:00
- Demonstrates professionalism and strong interpersonal skills
- Wants to work in an international environment
- Can use a computer with ease and knows general application of MS Office tools
- Is motivated and eager to develop their career
- Ability to work from the comfort of your own home
- Career development opportunities: 92% of our managers started their careers at Foundever as Customer Service Specialists
- Attractive benefits package (including Multisport card and private healthcare - all benefits depend on the type of contract)
- A great atmosphere within a supportive team
- We provide equipment for employees working remotely
- We offer internal programs promoting a healthy lifestyle and active, free of charge psychological support
- Access to extensive training platforms, because we care about the development of our employees
- If you are a parent, your children can expect holiday gifts from our company Santa
Don’t wait, we look forward to receiving your application!
Your personal data will be processed for the purposes of conducting the recruitment process, including the assessment of your application and contacting you regarding potential employment.
The legal basis for processing your personal data is Article 6(1)(b) GDPR (taking steps prior to entering into an employment contract), Article 6(1)(c) GDPR (compliance with legal obligations), and Article 6(1)(f) GDPR (the legitimate interest of the controller consisting in conducting the recruitment process).
Recipients of your personal data may include entities supporting the recruitment process, such as recruitment system providers, as well as other entities within the Foundever group, in accordance with applicable data protection laws.Your personal data will be retained for the duration of the recruitment process and thereafter for the period required by applicable laws and internal data retention policies.
You have the right to access your personal data, request rectification or erasure, restrict processing, object to processing, and lodge a complaint with the competent supervisory authority.
In matters related to the processing of personal data, you may contact the Data Protection Officer at Privacy@Foundever.com.
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